I have rang Spark on 4 occasions regarding this and have been told they will stop communication but this has still carried on.
However, every day for the last two months I have received an email AND a text daily asking for the money and a threat of my account being transferred to a debt collection agency. I have made 2 payments which they have told me they have sent straight to Spark. I could not afford to pay back this loan straight away so I set up a payment plan with a company called Opos Limited. However I was assured by Spark this was correct. I didn’t think this was correct and had it looked into. Somehow I ended up with a £360 end of contract bill. I was paying £111 a month for a one bed flat ( I live alone and use a normal amount of gas and electric) which I thought was extortionate so I left and found another company. I hope nobody else goes through such experiences. This happened on 9th November when Every1 is under lock down and clearly its vialating the law to go to some1 else's.
Told them everything, the whold setuation the guy didn't bother. It was 7pm, had food in grill for kids, 9 year old daughter was in shower and guess what?!! No gas😕called spark energy but after hour conversion they totally denied to top up. Got reply sayn when u run out of balance give us call we will top it for u. Neways had no choice but to accept that temporary paygo meter, was told I will get top up card as it was the old meter not smart.Ĥ days go by no body came to swap the meter which they promised.Ĭalled spark again and told them I'm running out of balance too and have no card?.
Guy came and pointed out the faulty smart meter put on by spark energy.ĩam in the morning called spark told them what happened and 2 days later they thankfully sent engineer with meter which turned out to be a payg meter? LolĬalled spark and told them I am not on payg meter and don't want it but they said its only available? Last week 2am my gas supply cuts off, so no heating at all, very cold night.Ĭalled emergency no.
“Nightmare experience with spark energy!!! I employed an Electrical Engineer who made a report which I forwarded to SSE & Spark, no answer, he moved 1 wire but the provider has to move a neutral wire for it to work, he estimates 1/2 hour job.ĭisgraceful, their licences should be revoked, liars. SSE advised on 15th October 2020 would take over billing for Spark. Spark told my tenants that the previous tenant did not tell them they had storage radiators, lies, despite the meter changer telling me that Economy7 now has 2 off peak periods which will make running the storage radiators cheaper and more efficient.
#Yep energy reviews portable
Current tenants have experienced the 2nd beast of the east, worst cold weather in 10 years, just with a portable £20 oil fired radiator. Many many hours of phone calls, many emails, they refuse to fix it. They wrongly wired it, consequently, the 2 storage radiators do not work when cheap rate kicks in on economy7.
#Yep energy reviews install
They confirmed new monthly, changed to smart meter in November 2020, without approval put in pre-pay meter which previously I had stipulated on no account install this.
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